PRIVACY POLICY
“We” are HEALTHCARE ENTERPRISES and have developed the
“ IBS Microbiome Fermentation Diet” website. We and Squarespace website providers are the data controllers ( referred to as “we” ) as defined by the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) and any other data protection legislation applicable in the UK.
Please note that links from our website may take you to external websites which are not covered by this policy and we are not responsible for any aspect of these sites which can change without notice. This includes the content, and information collection policies of these external websites.
Collection of information
You are not required (by law or by any contract with us) to provide personal information to us. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request, such as when you contact us, or purchase products from the site.
Information you provide to us
We may collect personal information about you whenever you use our services, such as by doing the following:
• Enquiring about our products or services
• Purchasing our products
• Using and browsing our website
• Contacting us
This information may include the following:
• Normal identification information, such as your full name and title, date of birth, age, gender, and marital status
• Contact information, such as your postal address, email address and telephone numbers
• Correspondence or information provided by you if you make contact
• Information about your purchase (including your purchase history with us)
• Payment information (this is securely collected and processed by our payment service provider)
• Additional information relevant to your use of our website and services, such as your marketing preferences, survey responses and feedback
We understand that any information concerning your health is particularly sensitive (known as “special categories” of personal data). and we will only retain this data for as long as necessary
Information we collect about you on our website
We may collect information using cookies and other technologies when you use our website. These can use some information to make improvements and analyse user statistics. For more information about how and why cookies are used, please see “Squarespace Policies”
When you visit our website the following information may be collected:
Which pages you view and which links you follow
• Your IP address
• Passwords that you use on our website
• A device identifier (cookie or IP address) for fraud prevention
• Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, web logs and other communication data
You must be at least 18 years old to use our website and services. We do not knowingly collect any personal data relating to children.
Cookies
Use of cookies
We use cookies to monitor how people use our website, to help us provide you with a better service.
We use both persistent cookies (which expire on a specified date) and session cookies (which expire when you close your browser).
The cookies used on this site include the following categories:
• Strictly necessary cookies. Required for the operation of our website.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content
• Analytical/performance cookies. These allow us to recognise and count our website’s visitors and to see how visitors move around our website when they are using it.
• Targeting or advertising cookies. These cookies are used to help us show you adverts that are more relevant to you and your interests. We also use these to cap the number of times you see an advertisement and assist us in analysing the performance of advertising campaigns..
Please note that third parties (including, for example providers of external services like web traffic analysis services such as Google Analytics, or advertising services and vendors) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Which cookies do we use ?
You can find a list of first party cookies (cookies that are placed onto your device by Squarespace )
We also use services provided by Google and Facebook that work in a similar way to interest-based cookies used in marketing and targeting. These help us to show you adverts when you interact with these platforms, and display our content to existing or potential users of our site. Please see “Squarespace” policy for more details.
Read more about Facebook advertising.
Read more about Google privacy practices and Google Ads.
You can configure cookie settings in your web browser. You can find out more about how to do this at the following links:
• Chrome
• Firefox
• Safari
• Opera
However, please bear in mind that if you don’t allow us to use certain cookies it may prevent you from accessing parts of our website or result in a loss of functionality which degrades your experience of the website.
Further information may be collected about you from other sources. This and further details of Privacy and Cookie policies can be found on the “Squarespace” web site.
Information we receive about you from other sources
Sometimes you will have given your consent for other websites, services or third parties to provide information to us.
It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies.
Use of your personal information
Patient Accounts
We may collect and use your personal information in order to maintain and administer your account and to facilitate purchases and communication between us.
You may contact us at any time to close your account. However, please bear in mind that we may be required to retain your personal information in order to comply with our legal obligations.
Supplying our products
It is necessary for us to use personal information about you to perform the contracts that we make with you, such as when you purchase products on our website. Using your information in this context is necessary so that we can:
• Provide you with information about our products and services
• Administer your order, including take payments
• Provide you with information about your purchase and your contract with us
• Make decisions about your purchase
• Verify your identity
• Deal with any complaints you may have
• Contact you about any changes that we make to our products or services
• Administer our website
Informing you about products that may be of interest to you
We may use your information to identify and tell you about our products or services that we think may be of interest to you. We will only do this where you have informed us that you consent to this. You may update your preferences at any time
We may be invited you to participate in patient feedback surveys and other market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.
Whether you choose to receive communications, is entirely up to you. Your choice will not affect any products or services that you purchase from us already or in future.
We may contact you with information about products and services similar to those purchased from us.
We will only contact you by email or text message and you can choose not to receive these messages at any time.
Improving our business
We always want to offer the best products, services and user experience which may include the use your information to find ways that we can improve what we do:
We will only use your information if necessary so that we can:
• Improve our existing products and develop new ones
• Improve our performance
• Improve our website
• Measure and understand the effectiveness of any advertising that we may offer you
• Anonymised data used for research purposes
• On occasion we may compile data sets for research purposes, using anonymised (non-personal) information from our patient database.
Of course, any data we use for these purposes will always be anonymised
Contact
We may need to use your information in order to respond to your questions or inform you of changes.
• Respond to any communications you send us, including social media posts
• Contact you in connection with any orders, including where our clinical team requires further information from you
• Inform you about important changes to our business or policies
• We will primarily contact you via email, SMS messaging and your patient area on our website to update you on your order. In certain cases, where our customer service team needs to contact you regarding your order, we may contact you by telephone.
If we have made several attempts to reach you by email or telephone and have been unsuccessful, we may contact you by sending a written letter to your home address.
Identity Verification
We may use your information to meet our legal obligations and prevent fraud, and other crimes.
Protecting you and others
We may use your information where it is necessary to protect your interests, or the interests of others, in accordance with our legal obligations and the pursuit of legitimate interests. This may include in the event of criminality such as identity theft, piracy or fraud.
Change of purpose
Your personal information will only be used for the purposes for which we collected it. If we consider that we need to use it for another reason and that reason is compatible with the original purpose we may do so, but . if we need to use it for an unrelated purpose you will be notified and we will explain the legal basis which allows us to do so.
Your personal information may be used without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Sharing your personal data
Information about you might be shared with our staff so that we can provide our products and services to you. It may also be shared the with other companies within our group and websites that we operate. In particular, the following persons have access to the data that you provide to us:
• Our team, which processes your order
• Employees of our parent company, and domain provider, which manages the website and handles some of our customer care operations and purchases
Interaction with third parties
We may share your information with:
• Payment service provider, to process payments on our behalf. We will share your full name, address, phone number, email address and details of your order for this purpose. Our payment provider will collect and process your payment details; we will not store or have access to your full credit or debit card details.
• Contact: to send emails, instant messages, social media messages and SMS messages.
There are certain other exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
• Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings.
• Necessary to protect the safety of our employees, our property or the public.
• Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
• Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved.
Retention of your personal information
Your personal information is only stored for as long as we need it for the purposes for which it was collected.
We will retain any information you provide to us at least for as long as we continue to provide that service to you.
In all other circumstances (such as where you contact us without making a purchase), we will keep your information for a period of no more than 3 years.
Protection of your personal information
All steps reasonably necessary are taken to ekeep your data secure and in accordance with this policy.
Information you provide to us is transferred securely via the website (check for padlock symbol in your browser, and “https” in the URL)
It should be appreciated that the transmission of information via the internet is not completely secure. Therefore it is not possible to guarantee the security and any transmission is at your own risk. Strict procedures and security features to try to prevent unauthorised access will be used to protect any collected information.
Your rights regarding your personal information
Further information about your rights is explained below, or if you would like to exercise any of your rights, please contact us.
Access to your personal data
If we hold your personal data, you have the right to have a copy and to be informed of the following:
• Why we have been using it.
• The categories we were using.
• Who we have shared the information with.
• Retention of information.
•
You can correct personal data
You have the right have your information corrected.
The right to be forgotten
When it is no longer necessary for us to hold your personal information about you. This could be if:
• Information is no longer needed
• Withdrawal of consent for us to use the information (and we have no other legal reason to keep using it)
• Objection to using your information and we have no overriding reason to keep using it
• Inappropriate use of your data
• legal requirement to delete your information
As above, you retain the right instruct us to delete your personal data (although we may be required to retain certain information in order to comply with our legal obligations).
Objection to direct marketing
If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications.
Informing you about relevant products. You can object by contacting us.
You have the right to object to our use of your data if you feel it is not justified. We must stop using your personal data for these purposes unless there is a compelling and legal reason to continue using it.
You have the right to withdraw your consent
Where we need on your consent to use your personal information, you can withdraw that consent at any time. You can use the “unsubscribe” links in any of the communications that we send you, or contact us
Restrict how we use your personal data
You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
• information is inaccurate.
• We are in the process of considering your objection to our legitimate use of your data
• You need it for a legal claim, even though we no longer need it
For example, you may wish for us to retain your contact details on our “do not contact” list to ensure that we do not send marketing emails to you in the future. If you wish to exercise this right please contact us.
You have rights related to automated-decision making and profiling
Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you, and it will not be used if it may have a legal effect upon you or significantly affect you. If you have any concerns or questions about this right, please contact us.
Changes to our Privacy Policy
Changes made to our privacy policy will be posted on this page and, notified by email if appropriate.
This version was last updated on 20/12/24
Complaints
If you wish to make a complaint, please contact us first so that we may try to resolve your complaint.
Complaints can be made with the Information Commissioner’s Office (ICO), web site, the statutory body which oversees data protection law in the UK.
Contact Us
Email: [email protected]
Or Squarespace Website providers – see their website